Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.calvexa.store. By making a purchase, you agree to comply with this policy. Please read it carefully to understand your rights and responsibilities.

Return Eligibility

Timeframe

You may request a return within 30 days of receiving your order. Items must be unused, in original packaging, and in resalable condition to qualify.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products
• Items marked as final sale
• Opened software or digital downloads
• Products damaged due to customer misuse

Return Process

Initiating a Return

To initiate a return, contact our customer service team at [email protected] or +1 (720) 213-1600. Provide your order number and reason for return. We will guide you through the return authorization process.

Shipping Responsibilities

You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped). We recommend using a trackable shipping method and retaining proof of postage.

Refunds and Exchanges

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 10 business days. Refunds will be issued to the original payment method. Shipping fees are non-refundable unless the return results from our mistake.

Exchanges

Exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund instead. Contact us at [email protected] to discuss exchange options.

Damaged or Defective Items

If you receive a damaged or defective product, notify us within 7 days of delivery. Provide photos of the damage and your order details. We will arrange for a replacement or refund at our discretion.

Customer Responsibilities

You must:

• Ensure return items are properly packaged to prevent damage
• Include all original accessories and documentation
• Follow our return instructions precisely
• Provide accurate contact and order information

Policy Modifications

https://www.calvexa.store reserves the right to update this policy at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of revised terms.

Contact Information

For questions about this policy, contact us:

• Email: [email protected]
• Phone: +1 (720) 213-1600
• Address: 2831 West 22nd Avenue, Denver, Colorado 80253, United States

Last updated: [Current Date]